Privacy Policy

Aiming to Provide Services That Delight, Assist, and Entertain Our Customers

The CCC Group defines its business domain as proposing lifestyle solutions to customers through various initiatives and services.
To achieve this, we collect our customers’ important personal information and use it to provide our products and services.
We recognize that protecting personal information and securing customer trust is a vital social responsibility and obligation. Accordingly, we are fully committed to the appropriate protection and management of personal information.

Personal Information Protection Policy

Handling of Anonymized Information

Handling of Location Information

Personal Information Protection Policy

Culture Convenience Club Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of protecting personal information. In providing various lifestyle proposal services, the Company strives to appropriately use, provide, and manage all personal information (including usage history) while maintaining its accuracy and security, in light of the nature and scale of our business.The Company ensures that all officers and employees are fully aware of and comply with the following Privacy Policy, and will continuously review and improve our personal information management system in response to changes in societal needs related to personal information protection.

Management, Acquisition, Use, and Provision of Personal Information

(1) Management of Personal Information

The Company establishes a system for the appropriate protection and management of personal information and formulates internal rules for its proper acquisition, use, and provision, which are strictly followed.

(2) Acquisition of Personal Information

When acquiring personal information, the Company clearly specifies the purpose of use and obtains it appropriately.For details, please refer to the terms of use specified at the time of acquisition on each individual service or website. The Company may also properly obtain personal information from other businesses, which may be used as outlined in “(3) Use of Personal Information.”

(3) Use of Personal Information

The Company uses personal information within the scope of the purpose of use clearly specified in advance.
Personal information obtained appropriately from other businesses is used as follows:

① For Analysis

  • To analyze interests, preferences, lifestyle attributes, or orientations for the purpose of proposing lifestyle options (this includes providing information through various communication means and improving or enriching our or others' services and information, or offering new services).
  • To analyze aggregated information by converting obtained data into statistical form.

② To Provide Information Based on Interests, Preferences, etc.

  • To provide lifestyle proposals via various communication methods, including email.
  • business operations from companies the Company deems appropriate.

If you wish to opt out of lifestyle proposals, please contact us through the designated method or contact point.

(4) Provision of Personal Information

Except in cases permitted by law, the Company does not provide personal information to third parties without the prior consent of the individual.
Please refer to the terms specified during the acquisition of personal information on each individual service or website.

The term "permitted by law" includes:

① When based on legal requirements

② When necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent

③ When especially necessary for improving public health or promoting the sound upbringing of children, and obtaining the individual’s consent is difficult

④ When it is necessary to cooperate with national or local governments or their agents in executing duties prescribed by law, and obtaining consent may interfere with the execution of those duties

⑤ When the third party is a research institution and it is necessary to use the personal data for academic research purposes (including partial use for such purposes, excluding cases where rights and interests may be unduly infringed)

Joint Use of Personal Data

The Company jointly uses personal data as follows:

（1）Items of Personal Data for Joint Use

Items of personal information specified in Article 4, Paragraph 2 of the V Membership Terms.

（2）Scope of Parties for Joint Use

The Company, CCC MK Holdings Co., Ltd., and the Company's consolidated subsidiaries and equity-method affiliates.

（3）Purpose of Use by Joint Users

Purposes of use specified in Article 4, Paragraph 3 of the V Membership Terms.

（4）Name of the Party Responsible for Managing the Personal Data

CCC MK Holdings Co., Ltd.

Compliance with Laws and Regulations

We comply with laws, national guidelines, and other regulations concerning the handling of personal information.

Handling of Complaints and Inquiries Regarding Personal Information

We have established a contact point to appropriately respond to complaints and inquiries from individuals regarding the handling of their personal information.
※For inquiries regarding this matter, please contact the designated support desk.

Established: October 1, 2009
Revised: April 22, 2024
President and CEO: Yasunori Takahashi
3-3-3 Minatomirai, Nishi-ku, Yokohama-shi, Kanagawa
Yokohama Connect Square

Handling of Anonymized Information

We, Culture Convenience Club Co., Ltd. (hereinafter, “the Company”), comply with the "Act on the Protection of Personal Information" (including its enforcement orders and regulations by the Personal Information Protection Commission, hereinafter referred to as the "APPI"), the "Guidelines on the Act on the Protection of Personal Information" (including all parts such as the General Rules), and other related laws and guidelines. In doing so, we continuously create and provide anonymized information to third parties by taking appropriate protective measures to prevent identification of specific individuals and restoration of personal information used for creation.

1.Items Used to Create Anonymized Information

  1. Customers’ personal attribute information (name, telephone number, email address, gender, date of birth, address, etc.)
  2. Service usage history (information obtained when using services such as the point program for V members, survey responses, and information provided by V members)
  3. IDs such as membership numbers

Only the minimum necessary items are included in anonymized information based on internal and external purposes.

2.Method of Creating Anonymized Information

In accordance with the processing standards stipulated in the APPI, we create anonymized information using the following processing methods or combinations thereof:

Main processing methods and examples:

  1. Deletion of items that can identify a specific individual (including combinations of information)
    Deleting directly identifying items (e.g., name, telephone number)
  2. Pseudonymization of identifiers
    Membership numbers and other IDs are converted into random strings or similar formats that cannot be re-identified.
  3. Generalization of data that could lead to re-identification:
    Converting birthdates into age ranges or year/month
    Converting addresses to prefectures and first 3 digits of the postal code
    Aggregating purchase history into trends over time
    If results of item aggregation display as a single entry, modifying them to avoid individual identification

3.Provision of Anonymized Information to Third Parties

When providing anonymized information to third parties, we ensure data security by encrypting files or using password protection, and deliver data via secure methods such as electronic transfer, physical media, or documents.

4.Security Control Measures for Anonymized Information

We establish internal rules to implement appropriate safety measures and provide education and supervision to employees handling anonymized information.

Established: February 17, 2020

Revised: April 22, 2024

Handling of Location Information

Our company and its consolidated subsidiaries or equity-method affiliates (hereinafter collectively referred to as “we” or “our group”) may collect location information generated by your device (such as GPS data and Bluetooth information obtainable from the device) when you use our application services (hereinafter referred to as “the Services”), including when you have enabled background location tracking. This location information is used within the scope of the purposes set forth in our Privacy Policy, Article 4, Paragraph 3 of the V-Member Terms of Use, and the Terms of Use for each respective application.

Effective Date: February 19, 2021

Revised Date: October 31, 2024